Managing Equality, Diversity & Inclusion

This half-day Managing Equality, Diversity and Inclusion course is designed for managers looking to enhance their leadership skills and create a more inclusive workplace culture. Delegates will explore current legislation, the manager’s role in promoting diversity and inclusion, inclusive and authentic leadership, appropriate language and behaviours, unconscious bias and how to address poor practice. The course is suitable for those already managing people and includes an Alliance Learning Certificate of Attendance.

Managing Quality and Developing a Continuous Improvement Process

This half-day Managing Quality and Developing a Continuous Improvement Process course is designed for managers looking to embed continuous improvement and quality into everyday working practices. Delegates will explore the purpose and scope of quality management, different approaches to quality and how to apply continuous improvement principles, including the influence of stakeholders. Suitable for those already managing people and looking to enhance their leadership and management skills, the course includes an Alliance Learning Certificate of Attendance.

Managing the Customer Experience

This half-day Managing the Customer Experience course is designed for managers looking to develop their understanding of customer needs and expectations and enhance the customer experience. Delegates will explore factors influencing customer relationships, creating a customer-focused culture, managing the customer journey and experience, and handling complaints effectively. Suitable for those already managing people and looking to enhance their leadership and management skills, the course includes an Alliance Learning Certificate of Attendance.

Managing Your Team Leaders and Supervisors to Form Successful Teams

This half-day Managing Your Team Leaders course is designed for managers looking to develop their skills in leading and supporting team leaders effectively. Delegates will explore the manager’s role, using Key Performance Indicators (KPIs), building trust and mutual respect, effective delegation, monitoring team leader performance and overcoming challenges. Suitable for those already managing people and looking to enhance their leadership and management skills, the course includes an Alliance Learning Certificate of Attendance.

Creating and Delivering Operational Objectives Aligned to Strategic Goals

This half-day Creating and Delivering Operational Objectives course is designed for managers looking to develop their skills in aligning short-term operational objectives with their organisation’s long-term strategic direction. Delegates will explore strategic and operational planning, creating compliant and ethical objectives, developing SMART objectives and effectively managing operational plans. Suitable for those already managing people and looking to enhance their leadership and management skills, the course includes an Alliance Learning Certificate of Attendance.

Developing a Skilled and Talented Workforce to Enhance Performance

This half-day Developing a Skilled and Talented Workforce course is designed for managers looking to strengthen their approach to workforce development and talent management. Delegates will explore the benefits of workforce development and succession planning, the manager’s role in developing people, common challenges and barriers, and effective approaches to upskilling, reskilling and talent management. Suitable for those already managing people and looking to enhance their leadership and management skills, the course includes an Alliance Learning Certificate of Attendance.

Introduction to Finance and Setting Budgets

This half-day Introduction to Finance and Setting Budgets course is designed for managers looking to develop their understanding of organisational finance and budgeting. Delegates will explore core financial principles, organisational financial objectives and challenges, financial forecasting techniques, and approaches to setting and justifying departmental budgets. Suitable for those already managing people and looking to enhance their leadership and management skills, the course includes an Alliance Learning Certificate of Attendance.

Principles of Leadership

This one-day Principles of Leadership course is designed for employees newly promoted into supervisory or first-line management roles, helping them develop the knowledge, skills and confidence to lead effectively. Delegates will explore leadership theories and styles, the relationship between leadership and management, cultural factors that influence leadership, and how empowerment, trust and responsible leadership can support effective teams. The course includes an Alliance Learning Certificate of Attendance.

Recognising and Managing Conflict

This one-day Recognising and Managing Conflict course is designed for employees newly promoted into supervisory or first-line management roles, helping them develop the knowledge, skills and confidence to manage conflict effectively. Delegates will explore the types, causes and impact of workplace conflict, approaches to investigating conflict situations, and practical techniques for achieving positive resolutions. The course includes an Alliance Learning Certificate of Attendance.

Stress, Wellbeing and Developing Yourself as a Leader

The Stress, Wellbeing and Developing Yourself as a Leader course is designed for employees newly promoted into supervisory or first-line management roles, helping them develop greater self-awareness and strategies to support their wellbeing. Delegates will explore the causes and impact of stress, identify personal strengths and development areas, create a Personal Development Plan and use reflective practice to support ongoing learning and development. The course includes an Alliance Learning Certificate of Attendance.

Developing and Leading Your Team to Success

This one-day Developing and Leading Your Team to Success course is designed for employees newly promoted into supervisory or first-line management roles, helping them develop the skills and confidence to lead and manage effective teams. Delegates will explore leadership and team management approaches, assess current and future team capabilities, plan development activities including coaching, and use motivational techniques to build high-performing teams. The course includes an Alliance Learning Certificate of Attendance.

Leading and Managing Change

This one-day Leading and Managing Change course is designed for employees newly promoted into supervisory or first-line management roles, helping them develop the skills and confidence to support teams through organisational change. Delegates will explore the reasons for change, change management approaches, the role of leadership, stakeholder engagement and strategies for overcoming resistance. The course includes an Alliance Learning Certificate of Attendance.

Managing Team and Individual Performance

The Managing Team and Individual Performance course is designed for employees newly promoted into supervisory or first-line management roles, helping them develop the skills and confidence to manage performance effectively. Delegates will explore good practice principles, setting objectives, formal performance management processes, identifying and addressing underperformance, and techniques for developing high-performing individuals. The course includes an Alliance Learning Certificate of Attendance.